MIT Sloan Management Review Article on Three Questions to Gauge Emotional Intelligence

The importance of hiring employees skilled in emotional intelligence may be difficult to overestimate.

Research suggests that as artificial intelligence and machine learning overtake more of the tasks traditionally carried out by people, emotional intelligence (EI), sometimes referred to as emotional quotient (EQ), will play an important role in those jobs with staying power. Other research points to how emotional intelligence bolsters hard skills. And those who argue over just how important EI is don’t write it off as entirely irrelevant.

But hiring managers often have a difficult time gauging the emotional intelligence of candidates.

About the Author

David Priemer (@dpriemer) is founder of Cerebral Selling and adjunct lecturer in sales leadership at the Smith School of Business at Queen’s University in Kingston, Ontario, Canada.

Learn more about MIT SMR.