MIT Sloan Management Review Article on Reskilling Talent to Shrink Technology Gaps

"Frustrated with artificial intelligence efforts, the CIO at a large pharma company characterized the products and services from AI vendors as bright but “very young children” requiring tons of effort from internal staff members to reach the maturity to solve practical business problems. The company could buy AI-enabled products and services, but purchasing alone was not enough. Acquiring sophisticated AI technology still left the organization far from achieving strategic goals and increasing business value.

This company’s dilemma isn’t an isolated case. Despite the growing prevalence of AI technology and copious data within companies, getting value from AI isn’t easy. Even with AI technology increasingly easier to acquire, 40% of organizations making significant investments in AI still do not report business gains from AI. As with technology advances in the past, technology alone isn’t the answer to value."

About the Author

Sam Ransbotham (@ransbotham) is a professor of information systems at the Carroll School of Management at Boston College and the MIT Sloan Management Review guest editor for the Artificial Intelligence and Business Strategy Big Idea Initiative.

Learn more about MIT SMR.