MIT Sloan Management Review Article on Redefining Performance Management at DBS Bank

Prioritizing process improvement, redefining performance, and committing to digitization, DBS Bank revitalized its performance management strategy and turned itself into one of the world’s most successful global digital banks.

In 2008, the year David Gledhill went to work for DBS Bank, few would have predicted that within a decade the Singapore-based bank would be racking up an impressive slate of honors. Nonetheless, DBS was the first recipient of Euromoney’s Best Digital Bank Award in 2016; it received that distinction again in 2018 and, that same year, was also named Global Finance’s Best Bank in the World.

About the Author

David Kiron is the executive editor of MIT Sloan Management Review’s Big Ideas Initiative, which brings ideas from the world of thinkers to the executives and managers who use them.

Barbara Spindel is a writer and editor specializing in culture, history, and politics. She holds a Ph.D. in American studies.

Learn more about MIT SMR.