MIT Sloan Management Review Article on New Leadership Challenges for the Virtual World of Work

During the COVID-19 crisis, senior leaders must rethink key decision-making processes in order to enhance trust, transparency, and teamwork.

The rapid shift to remote work has brought on other challenges for organizations. Effective performance measurement, management, and accountability are always a challenge. In this suddenly almost exclusively virtual world, where it’s much easier for employees to become almost invisible, how can we recognize and reward great performance and also deal with performance challenges? More than ever, leaders must be attuned to the needs of their businesses and their people, even though the stresses in their own lives may have increased during the pandemic.

About the Author

Alec Levenson (@alec_levenson) is a senior research scientist at the USC Marshall Center for Effective Organizations. His research and consulting work optimizes organizational performance through work design, analytics, and strategic talent management. Patrick McLaughlin is senior vice president and chief HR officer for PepsiCo Foods North America. He is a 24-year veteran of PepsiCo with a broad range of leadership experience in beverages and foods.

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