MIT Sloan Management Review Article on Designing AI Systems With Human-Machine Teams

The greatest potential from artificial intelligence will come from tapping into the opportunities for mutual learning between people and machines.

Over the past decade, we have done a number of studies to examine how companies use digital capabilities to become more competitive, including a recent study on human-machine collaboration in a cross-industry setting, where we sought to better understand the contexts in which organizations use particular digital systems. In this research, which included more than 20 case studies, we found that many organizations underestimated the value of teaming the predictive capabilities of algorithms with the expertise and intuitions of humans, especially in decision-framing. This led to unsuccessful applications or missed opportunities to learn.