MIT Sloan Management Review Article on Demystifying the Intelligence of AI

As artificial intelligence evolves and becomes more intelligent, it’s important for organizations to question its power.

Certainly, AI is being designed to help organizations make jobs more efficient, streamline business processes, and acquire and retain more customers. Companies that haven’t yet incorporated AI are tempted by its operational promises. They’re also tempted by a sense that AI is a tool that will be vital to ensuring competitive advantage, relevance in a rapidly changing world, and not being inadvertently left behind.

But even though AI should be designed to improve human function, it can also hinder it. Near-blind embrace of AI can do nothing for a company — and can even set it back if implemented improperly. AI needs to be demystified, and leaders need to approach it with both optimism and skepticism.