MIT Sloan Management Review Article on Cultivating a Culture of Cross-Functional Teaming and Learning at CarMax

CarMax, the largest retailer of used cars in the United States, has always sought to transform how vehicles are bought and sold in America by making the experience transparent and stress free, according to chief information officer Shamim Mohammad. MIT Sloan Management Review guest editor Gerald C. Kane and contributor Anh Nguyen Phillips spoke with Mohammad about how CarMax is continuously evolving its culture of employee empowerment through digital transformation.

About the Author

Gerald C. (Jerry) Kane is a professor of information systems at the Carroll School of Management at Boston College and the MIT Sloan Management Review guest editor for the Digital Business Initiative. He can be reached at gerald.kane@bc.edu and on Twitter at @profkane. Anh Nguyen Phillips is a senior manager within Deloitte Services LP, where she leads research on digital transformation and other strategic initiatives.

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