MIT Sloan Management Review Article on Artificial Intelligence Disclosures Are Key to Customer Trust

A panel of experts weighs in on whether organizations should disclose how their products use AI.

For the third year in a row, MIT Sloan Management Review and Boston Consulting Group (BCG) have assembled an international panel of AI experts that includes academics and practitioners to help us gain insights into how responsible artificial intelligence (RAI) is being implemented in organizations worldwide. This year, we’re examining organizational capacity to address AI-related risks. In our previous article, we asked our experts about organizational readiness for the first comprehensive AI law on the books — the European Union’s AI Act. This month, we asked them to react to the following provocation: Companies should be required to make disclosures about the use of AI in their products and offerings to customers.

About the Author

Elizabeth M. Renieris is guest editor for the MIT Sloan Management Review Responsible AI Big Idea program, a senior research associate at Oxford’s Institute for Ethics in AI, a senior fellow at the Centre for International Governance Innovation, and author of Beyond Data: Reclaiming Human Rights at the Dawn of the Metaverse (MIT Press, 2023). Learn more about her work here. David Kiron is an editorial director at MIT Sloan Management Review and coauthor of the book Workforce Ecosystems: Reaching Strategic Goals With People, Partners, and Technology (MIT Press, 2023). Steven Mills is a managing director and partner at Boston Consulting Group, where he serves as the chief AI ethics officer.

Learn more about MIT SMR.