MIT Sloan Management Review Article on AI's Communication Upsides

Companies are using AI to expedite our social interactions, improve our capacity to learn, and build meaningful human relationships. Artificial intelligence has a bad rap. Facial recognition algorithms — like those used by law enforcement agencies around the country — encourage racism. Digital assistants, such as Siri and Alexa, make children ruder. Predictive algorithms, like those employed by Facebook, narrow our perspectives. Meanwhile, language translators, including Google Translate, are said to hinder meaningful emotional connection.