Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
- 4h 52m
- Jack Phillips, Patti Pulliam Phillips, Victor Buzachero, Zack L. Phillips
- McGraw-Hill
- 2013
A proven system for measuring the bottom-line value of any proposed healthcare initiative
Healthcare costs in the United States are soaring out of control, and virtually every forecast predicts no end to this unhealthy trend.
Until now, there has been no way to quantify and prove the value of healthcare projects and programs. Measuring ROI in Healthcare is what the industry--and the nation itself--has been waiting for.
In this groundbreaking book that is sure to heavily impact the healthcare industry, four ROI experts show you how to measure what was previously unmeasurable and place accurate dollar signs on what was formerly impossible to value.
Whatever healthcare improvement projects you plan to introduce--from systemwide medical procedures, technology implementations, and systems integration to nurse retention, risk management, and leadership development-- Measuring ROI in Healthcare provides the tools you need to prove the worth of your project to decision makers.
This step-by-step guide to collecting, analyzing, and reporting data in a consistent manner explains how to:
- Align your project’s intended outcomes with organizational needs
- Collect and measure project participant feedback
- Evaluate the application and implementation of projects
- Measure business impact and connect improvement directly to your efforts
- Develop monetary values to calculate ROI
As budgets shrink and uncertainty grows, business leaders are demanding higher levels of accountability than ever before. Nowhere is this more apparent than in the healthcare industry.
Use the proven methods of Measuring ROI in Healthcare to make sure your programs and projects will deliver what they promise and convince any decision maker that the organization's money will be well spent on your efforts.
About the Authors
VICTOR V. BUZACHERO is corporate senior vice president with Scripps Health and former chairman of the American Hospital Association Solutions Board.
JACK PHILLIPS, PhD, is the author or editor of more than 60 books. He conducts workshops, provides consulting services, and speaks at conferences globally.
PATRICIA PULLIAM PHILLIPS, PhD, is president and CEO of the ROI Institute, Inc. She has authored or edited more than 30 books on measurement and evaluation. She regularly conducts workshops and provides consulting services worldwide.
ZACK L. PHILLIPS, RRT, MHA, is director of Cardiopulmonary Services at Emory Johns Creek Hospital.
In this Book
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Measuring ROI in Healthcare—Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
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Preface
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Healthcare Performance Improvement Trends and Issues
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ROI Methodology Basics
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Achieving Business Alignment with Healthcare Initiatives
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Measuring Reaction and Learning
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Measuring Application and Implementation
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Measuring Business Impact
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Isolation of Project Impact: Addressing the Attribution Issue
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Converting Data to Money
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Measuring the Intangibles
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Monitoring Project Costs and Calculating ROI
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Reporting Results
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Implementing and Sustaining ROI
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Appendix—Do Your Healthcare Improvement Projects Focus on Results?
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Notes
