Maximizing the Value of Consulting: A Guide for Internal and External Consultants
- 4h 53m
- Jack J. Philips, Patricia Pulliam Phillips, William D. Trotter
- John Wiley & Sons (US)
- 2015
Maximizing the Value of Consulting is an indispensable, practical guide for managing, measuring, and delivering the results that make internal and external consulting a lasting value to clients and the company. Sponsored by the ROI Institute and the Association of Internal Management Consultants, this book provides a roadmap to relevance for consultants operating in the increasingly fast-paced, changing, dynamic environment. Readers will learn how to use resources properly and manage the investment efficiently, while truly connecting to the business, securing appropriate levels of commitment, and providing adequate levels of support. Detailed coverage includes guidance toward calculating the value of consulting in terms that executives understand, including business impact and ROI, and using the appropriate tools to show how things are working throughout the process.
Whether organizations are using internal or external consultants, or both, consultants can provide better value to the company. Consultants are needed to provide advice, support, and insight into the processes undertaken to improve the business, and integrate the input of different functional units into a more streamlined strategy. This book is designed to help consultants provide the utmost value to clients by maximizing organization, efficiency, and ultimately, ROI.
- Manage for value with better organization and cost control
- Set objectives at multiple levels to deliver useful results
- Measure implementation, impact, ROI, and intangibles
- Use final results to drive appropriate actions, creating lasting value
The skyrocketing need for internal and external consultants will continue, in almost every functional area ranging from HR and technology, to auditing and risk management. Maximizing the Value of Consulting provides a manual for relevant, value-driven consulting, with world-renowned expert insight.
About the Authors
Jack J. Phillips, PhD, is chairman of the ROI Institute, the leading provider of services for measurement, evaluation, metrics, and analytics. A world-renowned expert on measurement and evaluation, Phillips provides consulting services for more than half of the Fortune 100 companies and workshops for major conference providers worldwide. A former bank president, Phillips has served as head of HR for three organizations, including a Fortune 500 company for eight years. Author of the first book on training evaluation in the United States in 1983, Phillips has authored or edited more than 75 books in evaluation, metrics, and analytics. He is the developer of the ROI Methodology, the most used evaluation system in the world. His work has been featured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN.
Patti P. Phillips' academic accomplishments include a PhD in international development and a master’s degree in public and private management. She is certified in ROI evaluation and has been awarded the designations of Certified Professional in Learning and Performance and Certified Performance Technologist.
William Dow Trotter, PhD, is an internationally recognized expert in the areas of strategic planning, process and organizational transformation, and creating high-impact internal consulting capabilities.
His career has spanned more than 40 years, including holding executive positions in major corporations and a leading management consulting firm. Key areas of focus included strategy development and execution, enterprise process reengineering, and cross-organizational performance measurement and management.
In this Book
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Maximizing the Value of Consulting─A Guide for Internal and External Consultants
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Preface
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The Role and Importance of Internal and External Consulting
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Organizing the Consulting Practice to Deliver Value
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Managing the Consulting Practice to Deliver Value
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Controlling Costs and Enhancing Value
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Utilizing the Consulting Scorecard for the Practice
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A Logical Approach to Measure Impact and ROI for Projects
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Developing Powerful Objectives at Multiple Levels
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Aligning Projects to the Business
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Planning the Evaluation
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Methods of Data Collection
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Data Collection at All Four Levels
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Isolating the Effects of Consulting
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Converting Data to Money
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Tabulating Project Costs and Calculating ROI
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Reporting Results to Key Audiences
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Call to Action
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Notes
