Master Data Management and Customer Data Integration for a Global Enterprise
- 7h 18m
- Alex Berson, Lawrence Dubov
- McGraw-Hill/Osborne
- 2007
Transform your business into a customer-centric enterprise
Gain a complete and timely understanding of your customers using MDM-CDI and the real-world information contained in this comprehensive volume. Master Data Management and Customer Data Integration for a Global Enterprise explains how to grow revenue, reduce administrative costs, and improve client retention by adopting a customer-focused business framework.
Learn to build and use customer hubs and associated technologies, secure and protect confidential corporate and customer information, provide personalized services, and set up an effective data governance team. You'll also get full details on regulatory compliance and the latest pre-packaged MDM-CDI software solutions.
- Design and implement a dynamic MDM-CDI architecture that fits the needs of your business
- Implement MDM-CDI holistically as an integrated multi-disciplinary set of technologies, services, and processes
- Improve solution agility and flexibility using SOA and Web services
- Recognize customers and their relationships with the enterprise across channels and lines of business
- Ensure compliance with local, state, federal, and international regulations
- Deploy network, perimeter, platform, application, data, and user-level security
- Protect against identity and data theft, worm infection, and phishing and pharming scams
- Create an Enterprise Information Governance Group
- Perform development, QA, and business acceptance testing and data verification
In this Book
-
Introduction
-
Overview of Master Data Management and Customer Data Integration
-
CDI—Overview of Market Drivers and Key Challenges
-
Challenges, Concerns, and Risks of Moving Toward Customer Centricity
-
CDI Architecture and Data Hub Components
-
Architecting for Customer Data Integration
-
Data Management Concerns of MDM-CDI Architecture
-
Overview of Risk Management for Integrated Customer Information
-
Introduction to Information Security and Identity Management
-
Protecting Content for Secure Master Data Management
-
Enterprise Security and Data Visibility in Master Data Management Environments
-
Project Initiation
-
Customer Identification
-
Beyond Party Match—Merge, Split, Party Groups, and Relationships
-
Data Governance, Standards, Information Quality, and Validation
-
Data Synchronization
-
Additional Implementation Considerations
-
MDM-CDI Vendors and Products Landscape
-
Where Do We Go from Here?
SHOW MORE
FREE ACCESS
