Managing Quality
- 1h 51m
- Amy Zuckerman, Ned Hamson
- John Wiley & Sons (UK)
- 2002
Managing Quality covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process.
Examples and lessons from some of the world's most successful businesses are presented, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum.
Managing Quality includes a glossary of key concepts and a comprehensive resources guide.
In this Book
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Quality Matters
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What is Quality and Quality Management?
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Have People Always been Interested in Quality and in Measuring It?
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Quality Management and the E-Dimension: What's the Connection?
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What are the Implications of Globalization on Quality?
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The State of the Art of Quality
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Quality in Practice: Case Studies
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Key Concepts and Thinkers of Quality and Quality Management
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Quality and Quality Management Resources
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Ten Steps to Making it Work
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Frequently Asked Questions (FAQs)
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