Managing Infrastructure using ITIL
- 2h 45m
- Skillsoft
- 2006
This book introduces ITIL and the ITIL management strategies, and explains how these processes help in managing IT infrastructure.
In this Book
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Introducing ITIL
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Introducing Service Management and Service Desk
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Introducing Incident Management
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Introducing Problem Management
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Introducing Configuration Management
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Introducing Change Management
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Introducing Release Management
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Introducing Financial Management for IT Services
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Introducing Availability Management
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Implementing Service Management
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Introducing Security Management
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Software Asset Management
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Application Management
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