Managing Conflict: A Practical Guide to Resolution in the Workplace, Second Edition
- 5h 29m
- David Liddle
- Kogan Page
- 2023
Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.
The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models and digitalization. There are also updates to reflect how resolution is a driver of trust in organizations, enabling people to disagree more constructively in a safe environment.
This book covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. It shows how to design a conflict management strategy, develop a formal resolution process and engage stakeholders and training managers in resolution and mediation skills. Packed with best practice examples from organizations such as Tesco, Burberry and Nationwide Building Society as well as conflict resolution resources and toolkits, this book is essential reading for all HR professionals looking to resolve conflict in the workplace.
About the Author
David Liddle is the CEO of the TCM Group and president of the People and Culture Association. David is a recognized leader in the areas of conflict resolution, cultural change, and transformational leadership. For over twenty years, David Liddle and his team have been delivering award winning conflict resolution, leadership development, and cultural change programmes for organizations across the globe. Based in London, UK, in 2021 he was named as one of the Most Influential HR Thinkers by HR Magazine and has been featured on the Thinkers50 Radar for 2022.
In this Book
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Preface
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Introduction
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Chapter 01: What’s Wrong With Contemporary Conflict Management and What to do About it
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Chapter 02: The Lifecycle of a Conflict—How and Why Conflicts Escalate
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Chapter 03: The Causes and the Sources of Conflict at Work
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Chapter 04: Managing Conflict—An Employment Law Perspective
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Chapter 05: Measuring the Costs of Conflict and the Impact of a Toxic Culture
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Chapter 06: The Psychology of Conflict and Conflict Management
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Chapter 07: Routes to Resolution—Introducing the Resolution Spectrum
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Chapter 08: Developing a Resolution Framework to Resolve Conflicts and Concerns at Work
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Chapter 09: How to Resolve a Toxic Workplace Culture
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Chapter 10: Mediation—An In-Depth Analysis of Its Many Benefits and Applications
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Chapter 11: How to Develop an Internal Mediation Scheme
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Chapter 12: Total Conflict Management—A Whole-System Approach for Managing Conflict
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Chapter 13: A Quick Conflict Health Check
