Managing and Improving Quality: Integrating Quality, Statistical Methods and Process Control
- 3h 38m
- Amar Sahay
- Business Expert Press
- 2016
This book provides an overview of the field of quality, the importance of quality in today’s competitive global economy, and one of the major tools used to manage and improve quality of products and services statistical process control. In this book we explore quality programs used in industry today but focus on statistical process control. We discuss one of the major quality and process improvement tools known as control charts. Computerized application and implementation of various control charts is one of the major focuses of this text. This book provides a comprehensive coverage of quality. We first explore what is quality before discussing various statistical tools and methods that are used to monitor and improve the quality of products and services. We explain the term quality from the perspective of a manufacturer, a design engineer, a service provider and the end user of product or service the customer. Quality has been defined from several perspectives. For example, quality may have a different meaning to the engineer who designs the product, or to the manufacturer involved in the production of a product. Although we define quality from many different perspectives, the final judge of the product or service quality is the customer and therefore, quality is the customer’s perception of the degree to which the product or service meets his or her expectations.
In this Book
-
Introduction to Quality
-
Quality Programs in Use Today: Lean Six Sigma and Total Quality Management
-
Statistical Methods Used in Quality
-
Making Inferences about Process Quality
-
Process Variation—How It Affects Product Quality
-
Control Charts: Fundamentals and Concepts
-
Control Charts for Variables
-
Control Charts for Attributes
-
Process Capability Analysis
-
Summary, Applications, and Computer Implementation
