Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence
- 3h 27m
- Joe Navarro, Toni Sciarra Poynter
- HarperCollins
- 2010
Why is it that some people have all the elements of success—education, skills, integrity, motivation—but can't seem to move from effectiveness to excellence in their careers? Behavior expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals—in poker terms, "tells"—in business to assess and influence others.
Drawing on his decades in the behavioral sciences, Navarro shows how to use his simple yet powerful "comfort/discomfort" model to decode what's really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations.
Jump-start your career as you discover how to:
- Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt—even over the phone
- Master the all-important first impression and use settings, seating, and gestures to inspire and captivate
- Recognize habits that send the wrong message, from nail biting to wearing inappropriate attire—and see what posture, work practices, workspaces, and even electronic habits say about people
- Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences
- Learn what the "comfort dividend" can do for you and your business
- Explore how the concept of "curbside appeal" applies to you and your business, and can mean the difference between average and exceptional
Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.
About the Author
Joe Navarro was a career FBI agent specializing in nonverbal communications and is now a lecturer and consultant for major companies worldwide. He has appeared on Hardball with Chris Matthews, the Today show, the CBS Early Show, CNN, Fox News, and other major media. He lives in Tampa, Florida.
In this Book
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Louder Than Words—Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence
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Introduction
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Influence At Your Fingertips
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The Comfort/Discomfort Paradigm: The Foundation Of Nonverbal Intelligence
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How The Body Talks
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The Power Of Your Behavior
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The Power Of How You Look
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Curbside AppealManaging How Your Organization Is Perceived
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Situational Nonverbals—Best Practices For Best Results
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Emotional Nonverbals
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What About Deception?
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Afterword
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Acknowledgments
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Bibliography
