Lean Administration: Case Studies in Leadership and Improvement
- 2h 20m
- Association for Manufacturing Excellence (AME)
- CRC Press
- 2007
AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include:
- Practical, in-depth description of lean office implementations, most of which have not been described in other publications.
- Responds to reader desire for real-world lean office information.
- Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
In this Book
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HUI Expands Self-Directed Teaming to the Office—Growing the Business by Developing Leadership in All Areas
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Steelcase—Learning How to Implement Customer-Focused, Enterprise-Wide Lean—Building Momentum and Involvement as Lean Extends to Office Areas
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Lean Goes Beyond the Production Floor—Rockwell Automation and The Antioch Company Share How-To, Lessons Learned
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Lean Office Events—Priceless Knowledge, Team Solutions—Office Waste Uncovered at The Antioch Company
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Lean Success in an Administrative Environment—Customer Demand is the Heart of The Office, Supported by a One-Team Philosophy
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Lean Office—Mapping Your Way to Change—Learning to Eliminate Non-Value-Added Activities in the Office
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Elgin Sweeper Company Employees Clear a Path Toward Lean Operations with their Lean Enterprise System—Where 5S and Lean Events are Part of The Culture
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Metamorphosis—Healthcare's Ongoing Transformation—Healing and Cultural Change have Begun
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“The Calling”—St. Vincent Hospice
