Leading The Starbucks Way: 5 Principles For Connecting With Your Customers, Your Products And Your People
- 4h 15m
- Joseph A. Michelli
- McGraw-Hill
- 2014
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.
Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.
In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:
- Savor and Elevate
- Love to Be Loved
- Reach for Common Ground
- Mobilize the Connection
- Cherish and Challenge Your Legacy
Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.
In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
About the Author
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.
In this Book
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Leading The Starbucks Way—5 Principles For Connecting With Your Customers, Your Products, And Your People
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Foreword
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The Starbucks Connection
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If You Don’t Have Passion for Your Product, Why Should Your Customer?
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From Replicable and Consistent to Magical and Unique
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It’s a Matter of Trust and Love
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It Must Thrive Inside to Be Experienced Outside
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Assume the Universal: Serve the Unifying Truths of Humans
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Respect, Celebrate, and Customize: Listening and Innovating to Meet Local, Regional, and Global Needs
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Growing the Connection Through Technology
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Personal Relationships Translate: Sharing the Love from People to Products
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Honor the Past, but Don’t Be Trapped in It
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Taking the Long View: Building Success That Lasts
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Forging a Real Lifestyle Connection
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Bibliography
