Leading the Malcolm Baldrige Way: How World-Class Leaders Align Their Organizations to Deliver Exceptional Results
- 3h 10m
- Glenn Bodinson, Kay Kendall
- McGraw-Hill
- 2017
For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance excellence, and achieve award-worthy results. Learn how to:
- Drive employee engagement to exciting new levels
- Create an organizational culture that energizes everyone
- Maintain upward momentum, even in a downturn
- Counteract negativity and entitlement with positive feedback
- Get your senior managers on board and up to speed
- Cultivate strong leaders and build powerful teams
- Accelerate excellence throughout your organization
Whether you’re a top-level executive or a mid-level manager, whether your organization is large or small, succeeding or flailing, Leading the Malcolm Baldrige Way gives you all the tools you need to engage every one of your employees using data and strategies that work. This proven approach gives you a complete framework for continuous improvement, with a focus on benchmark objectives, employee initiatives, and workforce alignment. Combining the best practices of some of the best leaders in the world today, these techniques will help you create a strong, effective organizational culture that will propel your team to victory.
Filled with candid CEO interviews and powerful new insights, it’s a complete master class in succeeding and leading―the Malcolm Baldrige way.
About the Authors
Kay Kendall (Richardson, TX), is a principal and CEO of BaldrigeCoach, a professional consulting firm focused on helping organizations achieve exceptional performance. She spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries, including aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. In addition to her background as a Lean Six Sigma Master Black Belt, Kay has extensive experience using the Baldrige Criteria, the Balanced Scorecard, Hoshin Kanri, and benchmarking to deliver superior results.
Glenn Bodinson, FACHE (Richardson, TX) spent 24 years with AT&T (Western Electric and Lucent Technologies). He then founded BaldrigeCoach in 1989 to help organizations become more productive, profitable, and fun places to work through the power of Performance Excellence. As a Vice President with the Hogan Center, Glenn coached clients through a two-year program centered around creating an organizational culture of continuous improvement. Hogan Center clients went on to win five Baldrige Awards. Glenn is a Six Sigma Black Belt and Fellow of the American College of Healthcare Executives (FACHE).
In this Book
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Foreword
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An Introduction to Baldrige
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Why Employee Engagement Matters
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Organizational Culture and How it Impacts Employee Engagement
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Drivers of Employee Engagement
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Using Data to Drive Engagement
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When You're Already a Pretty Good Organization
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Maintaining Momentum When Facing a Downturn
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The Challenges of Being a Very Large Organization
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The Challenges of Being a Very Small Organization
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Getting All of the Senior Leaders on Board
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Confronting a Culture of Entitlement
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Employee Engagement and the Bottom Line
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Common Characteristics of the Leaders of Baldrige Award-Winning Organizations
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Lessons Learned about the Journey
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Other Benefits of Preparing an Application—Teamwork and Leadership Development
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Accelerating Excellence®
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Afterword
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Notes
