Leaders Communication Toolkit: How to Select the Right Communication Method in an Electronic World

E-mail, cell phones, video conferences, voice mail—ever feel like there are too many communication tools and not enough guidance in using them?

You need the indispensable Leader’s Communication Toolkit—your key to communicating with confidence, competence and enthusiasm in today’s business environment. It’s packed with up-to-date tips on how leaders, managers, team members and employees can select the appropriate method of communication for their message and audience.

Learn how to communicate in ways that clarify expectations, build healthy relationships, minimize conflicts, increase morale, and build bridges between the generations at work—it’s all here in one easy-to-follow resource.

Your guide to 21st century communication technology—and better business results.

The author explains the basic principles of communication, demonstrates how you can apply them in your business environment and offers sample policies, forms, charts, rating scales, tables and tests.

You’ll get a comprehensive and up-to-date list of standards, templates, guidelines and tips for using today’s popular communication technology and unique communication action plan templates—ideal for teams and individuals.

Topics include:

• Don’t be a communication buster
• Successful leaders focus on the basics
• Managing your voice mail system
• Guidelines for e-mail content, format and management
• Hazards of e-mail
• Cell phone pests
• Guidelines for interviews with the media

About the Author

Over the past 20 years, Dr. Becky Stewart-Gross has worked with thousands of leaders and emerging leaders, from small family-owned businesses to large multi-national corporations. She is a professional speaker and member of the National Speakers Association and the Professional Society for Sales and Marketing Training. She is a sought-after trainer and member of the American Society of Training and Development.

Becky is an author and consultant and has received the Michigan State University’s Emerging Leaders Award. She earned her Ph.D. from Michigan State University and served as Associate Professor at Aquinas College.

Becky is president and founder of Building Bridges, which offers custom-designed communication training through seminars, consulting, and professional development coaching. She assists companies, teams, and individuals in building bridges to better communication.

Becky’s business experiences combined with her interactive and energetic training style make her a trainer with a talent for showing others how to achieve their potential. She inspires, challenges, and motivates her audiences.