ITIL(r) Lifecycle Essentials: Your Essential Guide for the ITIL(r) Foundation Exam and Beyond
- 3h 41m
- Claire Agutter
- IT Governance
- 2013
This is the essential link between your ITIL® qualification and the real-world. It doesn't just cover the information required to pass the ITIL® foundation exam, but goes further, providing practical guidance for when newly qualified practitioners enter the real-world. By addressing processes and concepts not covered in the syllabus, this book guides practitioners as they go beyond Foundation level. It features practical tips on using service management and, for each process, the author adds to the theory with lessons from her own real-world experience. The book is ideal for self-study candidates, training delegates and itSMF/BCS members, and V2 Foundation Certificate holders who have not yet taken the upgraded exam. Project managers looking to broaden their qualifications will find it a helpful companion to their studies and a practical aid for their professional development. Contractors or consultants with limited study time will also find this book essential to their part-time education.
About the Author
Claire Agutter has held a number of operational, consulting and implementation roles, giving her real-world, practical experience of ITIL®. Since 2007 she has been an ITIL® principal lecturer, and she has been involved in exam panels for ITIL® V2 and V3. Claire has provided online ITIL® training to hundreds of successful Foundation delegates through IT Training Zone Ltd.
In this Book
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ITIL® Lifecycle Essentials—Your Essential Guide for the ITIL® Foundation Exam and Beyond
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Foreword
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Preface
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Introducing Service Management
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Key Concepts and Roles
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The Service Lifecycle
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Service Strategy
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Service Design
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Service Transition
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Service Operation
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Continual Service Improvement
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Service Management Automation
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Service Management Training and Qualifications
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Multiple Choice Exam Strategies
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Further Reading/Resources
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ITG Resources
