ITIL(r) Intermediate Certification Companion Study Guide: Service Lifecycle Exams
- 22h 47m
- Helen Morris, Liz Gallacher
- John Wiley & Sons (US)
- 2016
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams
ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks.
ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume.
- Review the information needed for all five Lifecycle exams
- Examine real-life examples of how these concepts are applied
- Gain a deeper understanding of each of the process areas
- Learn more about governance, organization, implementation, and more
The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
In this Book
-
Introduction to the Service Strategy Lifecycle Stage
-
Service Strategy Principles
-
Service Strategy Processes: Part 1
-
Service Strategy Processes: Part 2
-
Governance
-
Organizing for Service Strategy
-
Technology Considerations
-
Implementing Service Strategy
-
Challenges, Critical Success Factors, and Risks
-
Introduction to the Service Design Lifecycle Stage
-
Service Design Principles
-
Service Design Processes: Design Coordination and Service Catalog Management
-
Service Design Processes: Service Level Management and Availability Management
-
Service Design Processes: Capacity Management and IT Service Continuity Management
-
Service Design Processes: Information Security Management and Supplier Management
-
Technology-Related Activities
-
Organizing for Service Design
-
Technology Considerations
-
Implementation and Improvement of Service Design
-
Challenges, Critical Success Factors, and Risks
-
Introduction to Service Transition
-
Service Transition Principles
-
Service Transition Processes: Transition Planning and Support and Change Management
-
Service Transition Processes: Service Asset and Configuration Management
-
Service Transition Processes: Release and Deployment Management and Service Validation and Testing
-
Service Transition Processes: Change Evaluation and Knowledge Management
-
Managing People through Service Transitions
-
Organizing for Service Transition
-
Technology Considerations for Service Transition
-
Implementation and Improvement of Service Transition
-
Challenges, Critical Success Factors, and Risks
-
Introduction to the Service Operation Lifecycle Stage
-
Service Operation Principles
-
Service Operation Processes: Incident and Problem Management
-
Service Operation Processes: Request Fulfilment
-
Service Operation Processes: Event Management
-
Service Operation Processes: Access Management
-
Common Service Operation Activities
-
Organizing for Service Operation
-
Technology Considerations
-
Implementation of Service Operation
-
Challenges, Critical Success Factors, and Risks
-
Introduction to the Continual Service Improvement Lifecycle Stage
-
Continual Service Improvement Principles
-
The Seven-Step Continual Service Improvement Process
-
Continual Service Improvement Methods and Techniques
-
Organizing for Continual Service Improvement
-
Technology Considerations
-
Implementation of Continual Service Improvement
-
Challenges, Critical Success Factors, and Risks
