ITIL4 Foundation Revision Guide

  • 1h
  • IT Service Management UK
  • The Stationery Office
  • 2022

This revision guide will help all those who are preparing to take their ITIL 4 Foundation examination.

Key examination topics are outlined concisely covering concepts, guiding principles, the four dimensions of service management, the ITIL service value system, the service value chain and ITIL practices.

Sample questions and hints and tips to pass your exam are also included to help with examination preparation.

Written and endorsed by itSMF, this helpful study guide is essential reading for those who want to pass the ITIL 4 Foundation examination.

About the Author

IT Service Management UK

In this Book

  • Foreword
  • About this Guide
  • Introduction
  • Key Concepts of Service Management
  • The ITIL Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Service Value Chain
  • ITIL Management Practices
  • Taking the Foundation Examination
  • The ITIL 4 Certification Scheme
  • ITIL 4 Foundation Syllabus
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