ITIL 4 Essentials: Your Essential Guide for the ITIL 4 Foundation Exam and Beyond

  • 1h 53m
  • Claire Agutter
  • IT Governance
  • 2019

ITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Exam and more. Covering practices and concepts not addressed as part of the Foundation syllabus, it's ideal for newly qualified practitioners. It offers practical tips based on the author’s extensive experience for applying service management in the real world.

In this Book

  • Key Concepts of Service Management
  • Service Management Roles
  • All About Services
  • Service Relationships
  • The Four Dimensions of Service Management
  • The Service Value System
  • The SVS: Opportunity, Demand, Value
  • The SVS: Guiding Principles
  • The SVS: Governance
  • The SVS: The Service Value Chain
  • ITIL Practices Introduced
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices
  • Service Management Training and Qualifications
  • Multiple-Choice Exam Strategies
SHOW MORE
FREE ACCESS

YOU MIGHT ALSO LIKE

Audiobook ITIL Foundation Essentials ITIL 4 Edition - The Ultimate Revision Guide, 2nd Edition
Book Become ITIL 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples, Second Edition
Book ITIL Foundation Essentials: ITIL 4 Edition: The Ultimate Revision Guide

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Book ITIL(r) For Dummies
Course Recognizing and Addressing Micro-behaviors in the Workplace
Rating 4.3 of 7001 users Rating 4.3 of 7001 users (7001)
Audiobook ITIL 4 Essentials: Your Essential Guide for the ITIL 4 Foundation Exam and Beyond, Second Edition