ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement, Sixth Edition
- 17h
- David Hoyle
- Taylor and Francis
- 2009
Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf.
For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success.
Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance.
With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation.
Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
In this Book
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Putting ISO 9000 in Context
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Defining and Characterizing Quality
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The Importance and Role of Stakeholders
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Anatomy of the Standards
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A Practical Guide to Using these Standards
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Key Messages from Part 1
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A Flawed Approach
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A Systems Approach
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A Process Approach
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A Behavioural Approach
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Key Messages from Part 2
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Establishing a Quality Management System
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Documenting a Quality Management System
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Document Control
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Key Messages from Part 3
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Management Commitment
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Customer Focus
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Quality Policy
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Quality Objectives and Planning
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Responsibility, Authority and Communication
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Management Review
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Key Messages from Part 4
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Determining and Providing Resources
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Human Resources
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Infrastructure (6.3)
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Work Environment (6.4)
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Key Messages from Part 5
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Planning Product Realization Processes
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Customer-Related Processes
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Design and Development
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Purchasing
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Production and Service Provision
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Key Messages from Part 6
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Monitoring, Measurement, Analysis and Improvement Processes
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Customer Satisfaction
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Internal Audit
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Measurement and Monitoring of Products and Processes
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Control of Monitoring and Measuring Equipment
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Control of Nonconforming Product
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Analysis of Data
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Continual Improvement
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Corrective Action
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Preventive Action
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Key Messages from Part 7
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Self Assessment
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System Certification
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Beyond ISO 9001 Certification
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Key Messages from Part 8
