Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success
- 5h 4m
- Joseph Raynus
- CRC Press
- 2011
The managerial practices that successfully drove industry for decades have become insufficient to support the rapidly changing business landscape. Companies around the world are being challenged to improve performance, reshape operations, and adapt swiftly to new opportunities. With an abundance of improvement methodologies and frameworks like BPM, BPI, Six Sigma, and Lean, many question where to begin.
Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success surveys and integrates the quantitative improvement approaches currently gaining momentum—including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. The author details a methodology for building a measurements framework that will help you monitor events, and also provides a feedback loop for analysis, goal, and strategy adjustments. This framework can be customized and linked to your company’s overall strategy to supply critical feedback on your improvement efforts.
About the Author
Joseph Raynus is the founder of ShareDynamics, Inc. a Business Process Management and Process Improvement consulting company in Lexington, Ma. He provides training and consulting services in the area of business performance management and quantification by helping his customers institute measurement frameworks at all levels of organization. Joseph is also an Adjunct Professor at Northeastern University Graduate School of Engineering, where he teaches courses in Information Systems Planning and Business Process Engineering. His first book Process Improvement with CMM is also available in Chinese and Japanese.
In this Book
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Improving Business Process Performance—Gain Agility, Create Value, and Achieve Success
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Foreword
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Introduction
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The Paradigm
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The Change
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Dynamic Balance of Strategy and Performance
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Impact Framework
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Business—The Value Planning Domain
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Value Management Domain
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Value Sustainment Domain
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Business Process Management: It Is All about Strategy and Outcomes!
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Tools of Probletunity
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Dashboards and Scorecards
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Conclusion
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Business Activity Monitoring and Simulation
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Driving Auto Dealer to Performance against Strategic Objectives
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Development and Implementation of Human Capital Measures and Dashboards: Lessons Learned
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Clinical Trial Process Specification
