How Work Gets Done: Business Process Management, Basics and Beyond
- 2h 13m
- Arjit Singh Mahal
- Technics Publications
- 2010
Rediscover how your organization works and where it can be improved by using simple, yet powerful techniques!
How Work Gets Done will provide the business or IT professional with a practical working knowledge of Business Process Management (BPM). This book is written in a conversational style that encourages you to read it from start to finish and master these objectives:
- Learn how to identify the goals and drivers important to your organization and how to align these with key performance measures
- Understand how business strategies, business policies, and operational procedures need to be connected within a Business Process Architecture
- Know the basic building blocks of any business process - Inputs, Outputs, Guides, and Enablers
- Learn how to create a BPM Center of Excellence in your organization
- Acquire the skills to establish a BPM methodology addressing Enterprise-level, Process-Level, and Implementation-Level priorities
- Learn how to build a Process Competency Framework encompassing all BPM stakeholders
- Obtain the knowledge to improve a process step-by-step with easy to use techniques and templates such as swimlanes and flowcharts
About the Author
For two decades, Artie Mahal successfully led mission-critical management support programs at Mars, Incorporated on Business Change and Process Management. He also played a key role in the formation of Mars University. Artie founded ASM Group, and is currently a senior consultant with BPTrends Associates, developing and delivering Business Process Management services. He has co-authored a Business Process Redesign Tools & Techniques Handbook and is a speaker at national and international professional forums.
In this Book
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Foreword
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Read Me First!
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Enterprise Business Model
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Business Process Hierarchy
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Business Process Blueprint
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Anatomy of a Process
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Process Knowledge
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Business Models
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Process Configuration
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BPM Methodology
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BPM Competencies
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BPM Services
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Software Tools
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NewAge Foods Business Process Case Study
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Notes and Resources
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Acronyms and Terms
