How to Manage Training: Facilitating Workplace Learning for High Performance

How to Manage Training: Facilitating Workplace Learning for High Performance grew out of AMA’s commitment to provide managers with new tools to advance their careers as they refocus or expand their managerial talents to facilitate workplace learning. In this course, managers from all kinds of backgrounds gain the knowledge, skills, and attitudes needed to create and sustain a successful environment for learning, a key factor in achieving competitive advantage in today’s business climate.

This course is designed to help you learn—efficiently and effectively—to manage the various tasks associated with being in charge of training. The material is organized in six chapters, each representing a particular role: those of champion, builder, performance consultant, supporter, administrator, and budget keeper. You learn the basics of the roles and responsibilities of training—for your own organization or department or for the entire company. You build on those interpersonal skills and managerial competencies you already possess that are the characteristics of a true learning leader. How to Manage Training: Facilitating Workplace Learning for High Performance includes specific objectives to guide your own learning, useful graphic elements and models to help you when you perform the role of trainer, examples of things that work, clear and explanatory narrative text, and multiple-choice test questions to help you assess what you don’t know as well as verify what you’ve learned.

How to Manage Training: Facilitating Workplace Learning for High Performance by Carolyn Nilson is a companion course to How to Train Employees: A Guide for Managers by Bobette Hayes Williamson.

About the Author

Dr. Carolyn Nilson has devoted four decades to workplace learning and has held technical, consulting, and managerial positions in corporations, associations, and government agencies. At Combustion Engineering (ABB), as manager of simulation training, she was responsible for design and delivery for international clients in Norway, Germany, Canada, Venezuela, Saudi Arabia, and China. Dr. Nilson held the executive position as training director at a management consulting firm with a broad base of clients in the New York metropolitan area, responsible for budgets and supervision of a professional training staff of five in all areas of training on client projects—management, needs analysis, design, delivery, evaluation, and customer service. She was an instructional design professional at Bell Laboratories, where she was part of the Advanced Programs, Standards, Audits, and Inspections group of the Systems Training Center. Dr. Nilson has consulted to government agencies, including the World Bank, the U.S. Department of Labor, the U.S. Department of Education, the U.S. Agency for International Development, the National Institute of Education, and the U.S. Armed Services Institute.

Carolyn Nilson is the author of 30 books on training management and on design, delivery, and evaluation. Two of her books have been translated into Spanish and Chinese. Her books include: Training for Non-Trainers, How to Manage Training : A Guide to Design and Delivery for High Performance, How to Start a Training Program, Training Program Workbook & Kit, The AMA Trainer’s Activity Book, Team Games for Trainers, Lunch and Learn, The Performance Consulting Toolbook, seven annual editions of The Training & Development Yearbook, and others. She holds a doctorate from Rutgers University with a specialty in measurement and evaluation in technical training.