How to Manage Conflict in the Organization, Second Edition
- 3h 14m
- Gregg Lee Carter, Joseph F. Byrnes
- AMACOM
- 2006
New in this edition:
- How today´s changing workforce impacts conflict resolution
- Best practices for implementing alternative dispute resolution techniques
- Strategies for dealing with conflict resolution in electronic communication
- Guidelines for when to consult with HR about a conflict-resolution situation
- Tools that give you quick and easy access to key conflict-resolution information, strategies, and techniques
Gain the skills to
- Transform conflict into a positive, productive force
- Respond to on-the-job conflicts quickly and effectively
- Resolve conflicts positively using proven principled negotiation techniques.
How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you´ll develop the insight and intuition you need to make them work. This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.
In this Book
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How to Manage Conflict in the Organization, Second Edition
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Introduction
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Pre-Test: How to Manage Conflict in the Organization, Second Edition
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Conflict in Organizations
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Recognizing Types of Conflict
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Resolution of Structural Conflict
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Resolution of Interpersonal Conflict
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Negotiation—The Open Approach to Conflict Resolution
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Politics—The Secret Approach to Conflict Resolution
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Post-Test: How to Manage Conflict in the Organization, Second Edition
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Bibliography
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Conflict Resolution Tool Box
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