Hotel Management Operations, Fourth edition
- 12h 3m
- Denney G. Rutherford, Michael J. O'Fallon
- John Wiley & Sons (US)
- 2007
This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.
In this Book
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Overview
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Organization
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General Managers—A View at the Top
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Operations—Rooms
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Operations—Housekeeping, Engineering, and Security
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Food and Beverage Division
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Marketing and Associated Activities
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Financial Control and Information Management
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Human Resources Policy Management
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