Hotel and Lodging Management: An Introduction, Second Edition
- 6h 33m
- Alan T. Stutts, James F. Wortman
- John Wiley & Sons (US)
- 2006
The updated edition of the complete resource for a successful career in hotel and lodging management
Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.
This updated Second Edition presents:
- New, completely updated chapters on human resources and the sales and marketing departments
- Up-to-date case studies reflecting the latest management trends and issues
- Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels
- New sections on yield management, lodging environments, franchise companies, and management organizations
Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders. Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
In this Book
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Growth and Development of the Lodging Industry
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Organizational Structure
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The Front Office
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Housekeeping
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The Marketing and Sales Department
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Human Resource Management
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Hotel Food and Beverage
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Loss Prevention and Security
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The General Manager
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Yield Management
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Management Contracts and Franchise Agreements
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Time-Share and Vacation Ownership
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Resorts, Themed Lodging, and Special Lodging Environments
