Getting to Resolution: Turning Conflict Into Collaboration, Second Edition
- 3h 20m
- Stewart Levine
- Berrett-Koehler Publishers
- 2009
Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form.
In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide a satisfactory resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples, new tools, new material about building trust and virtual collaboration, as well as a more global outlook.
Levine rejects the adversarial legal model: "If both sides are unhappy, you probably have a good settlement." Resolution, he shows, provides relief and completeness for both sides. No one goes away unhappy. Effective resolution stops anger and resentment cold, drastically cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls resolutionary thinking. Levine provides a detailed seven-step process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution.
Levine's model has a thirty-five-year track record. It has been developed, implemented, tested, and proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.
In this Book
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Getting to Resolution—Turning Conflict Into Collaboration, Second Edition
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Foreword
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Preface
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Resolution: Getting Beyond Conflict, Compromise, and Settlement
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ROI and the Costs of Conflict—Pay Now or Pay Later
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Two Brothers: Their Story of Resolution
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The Craft of Resolution: A Road Map for Resolving Conflict
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Principle 1—Believing in Abundance
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Principle 2—Creating Partnership
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Principle 3—Being Creative
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Principle 4—Fostering Sustainable Collaboration
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Principle 5—Becoming Open
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Principle 6—Forming Long-Term Collaborations
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Principle 7—Relying on Feelings and Intuition
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Principle 8—Disclosing Information and Feelings
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Principle 9—Learning Throughout the Resolution Process
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Principle 10—Becoming ResponseAble
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Step 1—Your Attitude of Resolution
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Step 2—Stories: Telling and Listening
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Step 3—Listening for a Vision of Resolution
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Step 4—Getting Current and Complete
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Step 5—Reaching Agreement in Principle
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Step 6—Crafting the New Agreement
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Step 7—Resolution
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Applying the Principles—The Craft of Resolution
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Benefits and Utility—The Cycle of Resolution
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Using the Power of the Legal System
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Choosing a Professional: The Resolutionary
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Building a Culture of Agreement and Resolution
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Preparing for a Conflict Resolution Process
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Cycle of Resolution Facilitation Tutorial
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Local Actions You Can Take
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The Cycle of Resolution
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Notes
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Bibliography
