Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations, Third Edition
- 10h 56m
- Darlene Van Tiem, James L. Moseley, Joan C. Dessinger
- John Wiley & Sons (US)
- 2012
Fundamentals of Performance Improvement, 3rd Edition
Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.
“It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?”
—CEDRIC T. COCO, CPT, SVP, Learning and Organizational Effectiveness, Lowe’s Companies
“Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations.”
—DIANA WHITNEY, PhD, president, Corporation for Positive Change
“If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process.”
—JAMES A. PERSHING, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University
“Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context.”
—DALJIT SINGH, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia
About the Author
Darlene M. Van Tiem, CPT, CPLP, PhD is as associate professor emerita at the University of Michigan – Dearborn. She also teaches for Capella University. Previously, Darlene served as Human Resources Training Director for AT&T Yellow Pages and Curriculum Manager for General Motors Technical Curriculum. Darlene is 2009-2010 President of the ISPI. She has published over 50 journal articles and chapters and presented over 50 different juried presentations for professional associations.
James L. Moseley , EdD, LPC, CHES, CPT, is Associate Professor at Wayne State University’s College of Education Instructional Technology Program. He teaches and advises doctoral students in program evaluation, performance improvement and consulting, and adult learning. He is the recipient of many honors and awards and he has published and presented in our discipline. He is co-author of four popular performance management titles. Jim is a member of ISPI and ASTD and is frequently invited to present at local, regional, national, and international conferences.
Joan Conway Dessinger, EdD, CPT, is an author, consultant, editor, and educator. She is the founder of and senior consultant with The Lake Group, a performance improvement consulting group, and an adjunct faculty member in Wayne State University’s Instructional Technology Graduate Program. She is co-author of several books and has also contributed articles and chapters to other publications on such topics as adult learning, distance learning, older worker-learners (OWLS), performance support tools (PST), program and product evaluation, and storytelling. As a performance improvement consultant, Joan has worked with national and international companies from a variety of industries, including automotive, insurance, pharmaceutical, retail, and manufacturing. Joan is a member of ISPI and ASTD and is frequently invited to present at local, regional, national, and international conferences.
The International Society for Performance Improvement (ISPI) is dedicated to improving individual, organizational, and societal performance. Founded in 1962, ISPI is the leading international association dedicated to improving productivity and performance in the workplace. ISPI reaches out to more than 20,000 performance improvement processionals in over 40 countries through publications and educational programs.
In this Book
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Foreword—The Practice of Performance Improvement
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Foreword—Fundamentals of Performance Technology
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Foreword—Performance Improvement Interventions
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Overview of Performance Improvement
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Performance Improvement/HPT Model—An Overview
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Change Management
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Boutique Marketing Company—Topic—Appreciative Inquiry
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Strategic Performance Management in Georgia Education—Topic—School Improvement
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Reducing Municipal Strife Through Engagement—Topic—Performance Improvement/HPT Model
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Amway Corporation—Driving Consistent, Strategic Performance of Distributors Globally—Topic—Performance Improvement/HPT Model
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Using Human Performance Technology (HPT) to Select Projects That Yield Results—Topic—Change Management
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Overview of Performance Analysis
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Organizational Analysis
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Environmental Analysis
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Gap Analysis
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Cause Analysis
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The Blake Company/Mutschler Kitchens—Topic—Performance Analysis
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Physician Performance Report Accuracy and Timeliness—Topic—Gap and Cause Analysis
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Intervention Selection
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Learning Interventions
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Performance Support Interventions
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Job Analysis/Work Design Interventions
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Personal Development Interventions
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HRD Interventions
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Organizational Communication Interventions
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Organization Design and Development
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Financial Systems Interventions
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Intervention Design
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Making the Business Case
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Intervention Development
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No Room for Error—Saving a Multi-Office Dental Practice in Michigan—Topic—Business Case
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Acquisition of Westford Bank by Spring Harbor Bank—Topic—Design-Development
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Information Technology Company Aligns Workforce to Business Strategy and Direction
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Intervention Implementation and Maintenance
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Techniques for Implementation and Maintenance
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Church Pension Fund—The GREAT Model—Topic—Intervention Maintenance
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St. Luke Lutheran Church and School—Topic—Intervention Implementation
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Overview of Evaluation
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Planning and Conducting Evaluation
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ABC Automotive Company—Dealership Sales and Marketing Academy—Getting to the Business Impact of Training Topic—Predicting Outcomes
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Community Healthcare Association of the Dakotas—A Five-Level Evaluation Model—Topic—Five-Level Evaluation Model
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Glossary
