Follow Up and Close the Sale: Make Easy (and Effective) Follow-Up Your Winning Habit
- 2h 39m
- Jeff Shore
- McGraw-Hill
- 2020
Award-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customers―and seal the deal faster.
What does a sales professional do when the customer says, “Not yet”?
Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift―a common phenomenon in which a prospect simply forgets about the product offering and goes dark―is persistent and rampant. Technology doesn’t change behavior on its own. Behavior is changed by adopting better habits. The fact is 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity.
In Follow Up and Close the Sale, Jeff Shore offers research-based insights into the customer’s buying journey to teach sales professionals how to:
- Create and maintain Emotional Altitude for the customer
- Leverage speed as an advantage
- Personalize follow-up to fulfill customer needs and provide value
- Overcome the mental barriers that make follow-up a difficult task
- Select the right follow-up method
- Stay in touch without annoying the prospect
- “Wake up” tired leads
Better yet, this results-oriented book will make the follow-up process, one often dreaded as a grueling chore, to be genuinely enjoyable. Effective follow-up is relationship-based, service-driven, and emotionally positive. It’s about rituals and routines, rhythms and the right attitude. It’s about not quitting when others give up.
Follow-up is what separates the good from the great.
About the Author
Jeff Shore is the founder and president of Shore Consulting, Inc., which specializes in psychology-based sales training programs. He has been training and coaching sales professionals for over three decades. Jeff holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the NSA’s exclusive Million Dollar Speaker’s Group. A prolific keynote speaker, Jeff delivers presentations to thousands of sales professionals around the world each year. As host of the popular podcast The Buyer’s Mind, he has interviewed leading business thinkers, including Seth Godin, Daniel Pink, Stephen M.R. Covey, Bob Burg, Jeb Blount, and Anthony Iannarino.
Jeff is the author of 10 books on sales strategies and techniques, including Be Bold and Win the Sale.
In this Book
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The Why of Follow-Up
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Falling in Love with Follow-Up
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Fighting Resistance
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Setting Up the Follow-Up
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How Not to Get Eliminated
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Speed: Your Secret Superpower
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Making It Personal
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Planning for Follow-Up Success
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Selecting the Right Follow-Up Method
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Phone Follow-Up
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Email Follow-Up
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Text Message Follow-Up
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Video Follow-Up
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Unique Follow-Up Methods
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Follow-Up Scripts
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The Perfect Lead Conversion Hour
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Waking Up Old Leads
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When to Let Go
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The 1 Percent Club
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Beyond 1 Percent
