Evaluating Training Programs: The Four Levels, Third Edition
- 5h 10m
- Donald L. Kirkpatrick, James D. Kirkpatrick
- Berrett-Koehler Publishers
- 2006
In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds.
Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action.
Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results.
Evaluating Training Programs is a how-to book, designed for practitioners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation.
In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance.
About the Authors
Donald L. Kirkpatrick is a former national president of the American Society for Training and Development and regularly conducts evaluation workshops for ASTD and other organizations in both the private and public sectors. He has written several books, including How to Train and Develop Supervisors, How to Manage Change, How to Improve Performance Through Appraisal and Coaching, and Evaluating Training Programs: The Four Levels.
James D. Kirkpatrick, Ph.D., is a Vice President, and currently works as the Director of the Corporate University, for First Indiana Bank in Indianapolis Indiana. He is an adjunct professor in the MBA program at the Indiana School of Technology, is co-founder of the downtown Indianapolis Organizational Development Network, and is on the Board of Directors for the American Red Cross.
In this Book
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Evaluating: Part of a Ten-Step Process
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Reasons for Evaluating
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The Four Levels: An Overview
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Evaluating Reaction
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Evaluating Learning
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Evaluating Behavior
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Evaluating Results
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Implementing the Four Levels
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Managing Change
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Using Balanced Scorecards to Transfer Learning to Behavior
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So How is E-Learning Different?
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Developing an Effective Level 1 Reaction Form
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Evaluating a Training Program for Nonexempt Employees
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Evaluating a Training Program on Developing Supervisory Skills
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Evaluating a Leadership Training Program
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Evaluating a Leadership Development Program
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Evaluating a Leadership Development Program
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Evaluating Desktop Application Courses
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Evaluating an Orientation Program for New Managers
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Evaluating Training for an Outage Management System
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Evaluating a Coaching and Counseling Course
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Evaluating a Performance Learning Model
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Evaluating an Information Technology Skills Training Program
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Evaluating a Performance Improvement Program
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Evaluating a Career Development Initiative
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Evaluating the Four Levels by Using a New Assessment Process
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Evaluating a Training Program at All Four Levels
