Engaging the Hearts and Minds of All Your Employees: How to Ignite Passionate Performance for Better Business Results
- 1h 41m
- Lee J. Colan
- McGraw-Hill
- 2009
Employee engagement is the cornerstone of achieving a sustainable competitive advantage. In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan delivers the “how to” for inspiring your team so they deliver unparalleled value to your customers.
Proven at Fortune 500 companies across the globe, Colan's simple but powerful formula is this: meet your employees' basic intellectual and emotional needs, and they will perform at peak ability. Their minds and hearts will be fully engaged, they will be energetic and innovative-and they will keep your customers satisfied and loyal. To do this, he equips you with the practical tools to engage employees at all levels, and ignite the fire of “Passionate Performance.”
With clear, concise strategies, Colan reveals how to view employees as human beings, not just workers, in order to fulfill their six basic needs: intellectual (Achievement, Autonomy, and Mastery) and emotional (Purpose, Intimacy, and Appreciation). He gives you concrete action steps to:
- Identify ways to eliminate barriers to achievement
- Define boundaries within which employees have the autonomy to do their jobs
- Create a compelling purpose for your team
- Focus resources and time to best support your purpose
- Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
- Create team rituals that help build intimacy
Packed with proven strategies for meeting your people's needs as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition…one employee at a time.
About the Author
Lee J. Colan, Ph.D., is a leadership expert, adviser, and an energizing speaker. He is passionate about delivering simple, powerful tools that leaders can put to work right away. Lee’s cut-through-the-clutter insights appear regularly in a wide range of print and online media. He is also a frequent presenter at corporate meetings. Virtually every Fortune 500 company, and many smaller companies as well, has experienced the positive impact of Lee’s practical approach.
Lee’s 25 years of hands-on industry and consulting experience is balanced with a doctorate in industrial/organizational psychology from George Washington University.
In this Book
-
Introduction
-
The Anatomy of Passionate Performance
-
I Quit, but Forgot to Tell You
-
100 Percent Commitment
-
The Big Payoff
-
The Need for Achievement
-
The Need for Autonomy
-
The Need for Mastery
-
The Need for Purpose
-
The Need for Intimacy
-
The Need for Appreciation
-
Leading the Way with Courage and Humility
-
Against All Odds, Persevere
-
Carrying the Torch
-
Passing the Torch
