Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others
- 3h 4m
- Barry Z. Posner, James M. Kouzes
- John Wiley & Sons (US)
- 1999
When it comes to motivating people to higher standards of performance, nothing--not even money--works as powerfully as the recognition of individual effort and achievement. And yet this "soft" leadership skill is one many leaders find hardest to command. In this work, the best-selling authors of The Leadership Challenge delve deeply into the art of encouragement and reveal the practices and techniques exceptional leaders use to inspire extraordinary performance in others. Charged with real-world examples, practical ideas, and expert advice, Encouraging the Heart is your guide to mastering one of the most important elements of exemplary leadership.
About the Authors
James M. Kouzes and Barry Z. Posner, Ph.D., are coauthors of the best-selling books The Leadership Challenge and Credibility, and codevelopers of the highly acclaimed 360-degree assessment instrument, The Leadership Practices Inventory. Both are recognized speakers and leadership developers who have conducted programs for such companies as 3M, Arthur Andersen, FedEx, Levi Strauss, and Merck. Kouzes is chairman of Tom Peters Group/Learning Systems. Posner is dean of the Leavey School of Business and Administration at Santa Clara University.
In this Book
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Encouraging the Heart—A Leader’s Guide to Rewarding and Recognizing Others
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Introduction
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The Heart of Leadership
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The Seven Essentials of Encouraging
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The Encouragement Index
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The First Essential—Set Clear Standards
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The Second Essential—Expect the Best
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The Third Essential—Pay Attention
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The Fourth Essential—Personalize Recognition
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The Fifth Essential—Tell the Story
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The Sixth Essential—Celebrate Together
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The Seventh Essential—Set the Example
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Finding Your Voice
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150 Ways to Encourage the Heart
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Notes
