Employee Retention Handbook

  • 3h 40m
  • Stephen Taylor
  • CIPD Enterprises
  • 2002

Stephen Taylor explores the commonest causes of staff turnover, and the most effective ways of measuring, costing and predicting it. Armed with such data, employers can then look to improve retention rates through better selection procedures, career structures, management styles or reward packages. All can be effective at the right time and place as illustrated by case studies looking at the crucial challenges of retaining retail workers, new graduates, sales people, call centre staff and IT professionals. Effective retention strategies should not seek just to tie in half a dozen fliers nor to hang on to absolutely everybody but to serve broader business needs. The key principles and processes are all set out here.

About the Author

Stephen Taylor is a Senior Lecturer in HRM at Manchester Metropolitan University. Formerly he taught personnel management and industrial relations at the Manchester School of Management (UMIST). Prior to these appointments he held a number of personnel management posts in the hotel industry and the National Health Service. He has acted as associate examiner in employee resourcing for the CIPD for over 5 years. His research focuses principally on the objectives and effectiveness of remuneration policies, with particular reference to occupational pension schemes.

In this Book

  • The Employee Retention Handbook
  • Managing Employee Retention
  • Staff Turnover—Myths, Facts and Debates
  • Measuring, Costing and Predicting Employee Turnover
  • Identifying The Causes of Employee Turnover
  • Improving Retention Rates
  • Pay and Benefits
  • Training, Development and Career Management
  • Working Conditions
  • Recruitment, Selection and Induction
  • Effective Supervision
  • Bibliography
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