Employee Experience by Design: How to Create an Effective EX for Competitive Advantage, Second Edition
- 5h 54m
- Belinda Gannaway, Emma Bridger
- Kogan Page
- 2024
Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive?
Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow.
Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy.
This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.
About the Author
Emma Bridger is one of the world's leading employee engagement and experience experts. She is a psychologist and coach, designing and delivering programs for both the CIPD and in-house clients. She works with companies to make a positive difference to the people who work there, their culture and business. She is the author of Employee Engagement, also published by Kogan Page..
Belinda Gannaway is an employee experience strategist, designer, coach and trainer. She supports global brands, NGOs and growing businesses to innovate and grow with purpose and values at the core. In recent years, her work has won a variety of industry awards for innovation and impact. Shespeaks widely at global events on employee experience and was named one of HR Magazine's Most Influential Thinkers in 2022.
In this Book
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Dedications
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Introducing Employee Experience Design—Definitions and Approaches
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Setting You up for Success
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Busting Myths—What’s Really Driving Your EX?
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Culture, Leadership and EX
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EX Design in Action
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Scoping the Employee Experience
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Empathy and the Opportunity Space
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Ideate
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Prototype, Test and Iterate
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Measuring Employee Experience
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The Future of EX
