Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior
- 9h 53m
- Richard J. Klimoski, Robert G. Lord, Ruth Kanfer (eds)
- John Wiley & Sons (US)
- 2002
A State-of-the-Art Introduction to New Developments in Emotion At Work
After years of neglect, organizational research has increasingly focused on emotions at work. This book is the first to bring together recent findings in one place and present a solid industrial/organizational research perspective on this complex area of inquiry. Emotions in the Workplace offers a concise, scholarly introduction to new developments and an overview of how basic theory and research in affect and emotions has influenced the science and practice of industrial/organizational psychology. A varied and distinguished group of contributors examines emotional regulation in organizations on a number of different levels, integrating research on individual, dyadic, group, and organizational-level phenomena. In one convenient volume, the book addresses a wide range of key topics, including aggression at work, emotional labor, the work-family interface, and more.
In this Book
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Emotions in the Workplace—Understanding the Structure and Role of Emotions in Organizational Behavior
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Foreword
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Emotions and Organizational Behavior
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Conceptual and Empirical Foundations for the Study of Affect at Work
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Emotion: Models, Measures, and Individual Differences
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An Information Processing Framework for Emotional Regulation
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Emotional Regulation in Individuals and Dyads: Causes, Costs, and Consequences
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Affect Regulation in Groups and Teams
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Office Sneers, Snipes, and Stab Wounds: Antecedents, Consequences, and Implications of Workplace Violence and Aggression
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The Emotion Regulation Behind the Customer Service Smile
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Courage and Work: Breaking Routines to Improve Performance
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Feeling Your Way: Emotion and Organizational Entry
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International Perspectives on Emotion and Work
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An Emotional Examination of the Work-Family Interface
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Emotion Regulation: Command and Control of Emotion in Work Life
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Affect and Work: Looking Back to the Future
