E-Mail Rules: A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communication
- 3h 13m
- Nancy Flynn, Randolph Kahn
- AMACOM
- 2003
Does your organization have a practical system for handling everything that enters—and leaves—its computers? E-Mail Rules provides a complete toolkit for protecting your company’s electronic capital. This indispensable guide shows you how to:
- Use technology, policy, and employee training to minimize the loss of data
- Create company-wide retention rules for saving and disposing of messages
- Be prepared in the event of an audit or legal action
- Gain control of transmission and ensure a secure electronic environment
- Develop strategies for related technologies like instant messaging, LISTSERV, and online chat
E-Mail Rules features 37 clear, accessible rules covering proper use, content management, back-up systems, and employee training, plus compete, easily adapted sample rules and policies you can put into action immediately.
About the Authors
Nancy Flynn is founder and executive director of The ePolicy Institute, a leading source of e-mail related products and services. An in-demand speaker and media source, and the author of The E-Policy Handbook and Writing Effective E-Mail, she regularly conducts workshops designed to help executives and professionals develop effective e-management programs.
Randolph Kahn, Esq., is an internationally recognized expert on the legal, risk management, and policy issues of information management. As the founder and principal of Kahn Consulting, Inc., he is a trusted adviser and consultant to Fortune 500 companies, governmental agencies, and court systems.
In this Book
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E-Mail Rules—A Business Guide to Managing Policies, Security, and Legal Issues for E-Mail and Digital Communications
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Introduction
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Real-World Legal Issues
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E-Mail Ownership and Cybertheft
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Why Implement E-Mail Policies?
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E-Mail Privacy
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E-Mail Content
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Netiquette
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Special Netiquette Considerations for Managers
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LISTSERV Policy
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Corporate Road Warriors
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Failure to Establish or Enforce Policy
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Retaining Business Records—The Legal Foundation for E-Mail Management
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E-Mail Business Record Retention
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Developing Retention Rules
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SEC and NASD Regulations
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Record Retention Versus Backup Tapes or Stored E-Mail
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Software Solutions
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Outsourcing E-Mail Storage and Retention
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Educating Employees About E-Mail Retention
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E-Mail Business Records as Legal Evidence
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Records Management
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E-Mail Discovery
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Destruction of Evidence
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Discovery Rules for Employees
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Creating an E-Discovery Response Strategy
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E-Mail Security
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Physical and Network Security
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Content Security—Inbound
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Content Security—Outbound
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E-Mail System Security
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Spam
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Instant Messaging
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Other Communications Technologies
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Peer-to-Peer File Networking Technology
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E-Mail Variations
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Training Is Key to E-Risk Management Success
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Instilling a Sense of Ownership in Employees
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Notes
