Dynamic Customer Strategy: Today's CRM
- 2h 36m
- John F. Tanner, Jr.
- Business Expert Press
- 2014
Marketers, merchandisers, and sales executives alike are struggling with Big Data - the data streaming at increasing speeds from myriad channels and options for communicating with customers. The tools are likely to continue to multiply, paralyzing many executives with simply too many choices. Using data from a four-year study, this book provides a process for rigorous decision making, eliminating the paralysis and optimizing decision making for marketing performance. This book is intended for a broad audience including students and professors in graduate business schools, and practicing business executives. The goal is to inform marketing practice and help current and future business leaders navigate through the competitive storms unleashed by technological change.
About the Author
John F. (Jeff) Tanner Jr. is Professor of Marketing at Baylor University’s Hankamer School of Business and an active consultant in the areas of marketing strategy and customer relationship management. He has published over 70 articles in the leading marketing journals, as well as 13 other books. Dr. Tanner’s experience includes working with start-ups, both in the profit and nonprofit sectors, as well as clients that include Cabela’s, Gallery Furniture, Tera-data, NewLeads, Korcett, G2c, and a number of small, but fast-growing, companies.
In this Book
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Dynamic Customer Strategy—Today’s CRM
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Abstract
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Big Data and Dynamic Customer Strategy
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The Elements of Dynamic Customer Strategy
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Making Sense of Big Data
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Operationalizing Strategy
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Acquiring Big (and Little) Data
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Analytics for the Rest of Us
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Turning Models Into Customers
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Of Metrics and Models
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Making the Case for Big Data Solutions
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Customer Culture
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Notes
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References
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