Dunn and Haimann's Healthcare Management, Eleventh Edition
- 19h 2m
- Rose T. Dunn
- Health Administration Press
- 2021
Healthcare organizations strive to keep pace with breakthroughs in medical science and technology, demands for transparency of outcomes, an increasingly educated customer base, global health threats, and ever-changing federal regulations. As these elements continue to evolve, organizations are tasked with employing well-trained and dynamic healthcare managers to lead in a time of perpetual transformation.
Dunn and Haimann’s Healthcare Management provides a definitive overview of healthcare management, organized around five primary functions: planning, organizing, staffing, influencing, and controlling. The book ties these primary functions together through clear explanations of management theories, tools, and other foundational information. It also explores the role of supervisors, behavioral factors, and generational stimuli that motivate employees within the conceptual framework of managing.
This eleventh edition incorporates significant new material while retaining the book’s emphasis on basic managerial concepts and functions. Extensive updates and new content include:
- New coverage of big data, bundled payments, business intelligence, patient-driven payment models, disruption, Icarus Syndrome, and artificial intelligence
- Discussion of the emerging trends confronting today’s healthcare organizations
- Definitions of the planning function and the distinction between strategy and planning
- An exploration of new technologies, including social media, virtual team software applications, and crowdsourcing, and their impact on management decisions
- Information on prominent management concepts and theories, including Covey’s Wildly Important Goal, Doerr’s Objectives and Key Results, and Sirota's Enthusiastic Employee model of motivation
- Analysis of connective processes, quality improvement, compliance, regulatory issues, and collective bargaining
New features at the end of most chapters, including additional readings, classroom activities, and case study recommendations, reinforce the concepts presented.
A healthcare system will always be better positioned to grow and adapt if its managers have mastered the primary functions covered in this book.
About the Author
Rose T. Dunn, MBA, RHIA, CPA, FACHE, FHFMA, has been in healthcare management for more than 45 years. She started her career as the director of health information management services at Barnes Hospital immediately following graduation from Saint Louis University. She was later promoted to vice president. After 13 years at Barnes, Dunn became the assistant vice president in Metropolitan Life Insurance Company’s HMO subsidiary. Following this position, she served as the chief financial officer of a dual-hospital system. In 1988, she started a consulting firm, First Class Solutions Inc., which has since grown to serve health providers and third-party payer clients nationwide and of which Dunn is now the chief operating officer.
Dunn has published more than 200 articles; has spoken at many conferences and events on a variety of healthcare subjects; and has authored books on finance, productivity, process improvement, management, and the release of information. She has served as a faculty member in the University of Minnesota’s Health Administration Program, teaching finance; at Saint Louis University’s School of Business, teaching management; and in Stephens College’s Health Information Management Program, teaching legal and ethical issues, management, and finance.
In this Book
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The Supervisor’s Job, Roles, Functions, and Authority
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The Theories and History of Management
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Decision Making
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Coordinating Organizational Activities
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Communicating
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Memo Examples
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Guidance for Better Communication
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Legal Aspects of the Healthcare Setting
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Emerging Influences in Healthcare
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First-Time Management Blunders
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The Manager’s Bookshelf
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Managerial Planning
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Managers’ Input to Strategic Planning Process
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Board of Trustees’ SWOT Comments
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Tactical Considerations in Planning
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Planning Tools
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Policy and Procedure Template
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Work Simplification
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Time Management Techniques
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Fundamental Concepts of Organizing
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Division of Work and Departmentalization
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Delegation of Authority
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Process and Quality Improvement and the Effect on Reorganization
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Committees as an Organizational Tool
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The Informal Organization
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The Staffing Process
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The Selection Process
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Performance Appraisals and Position Changes
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Giving Directives and Managing Change
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Motivation
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One More Time: How Do You Motivate Employees?
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Principles of Vertical Job Loading
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Morale
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Sample Flex-Time Policy
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University of Texas Medical Branch Telecommuting Agreement
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Discipline
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Leadership
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Fundamentals of Control and the Controlling Function
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Budgeting
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The Labor Union and the Supervisor
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Handling Grievances
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Glossary
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References
