Difficult Conversations in a Week: How to Have Better Conversations in Seven Simple Steps
- 1h 33m
- Martin Manser
- Hodder & Stoughton Ltd
- 2016
Difficult conversations just got easier
How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to.
This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative or incompetent.
About the Author
Martin Manser teaches at the London College of Communication, and has led courses for organisations including Capita, Department of Education, and Network Rail.
In this Book
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Sunday—Why are Some Conversations Difficult?
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Monday—Manage Your Emotions
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Tuesday—Prepare Well
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Wednesday—Listen Carefully
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Thursday—Treat Colleagues with Respect
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Friday—Seek Change
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Saturday—Build Trusting Relationships
