Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments
- 3h 41m
- Barbara Beresford, Gene Pease, Lew Walker
- John Wiley & Sons (US)
- 2014
Collectively, your workers are your company's most important and most valuable asset. To make the most of this asset, nothing beats quantitative performance and investment measurement. Learning and Development is an 80 billion-dollar industry, and every valuable employee represents a sizable investment on the part of your company. To keep your business moving forward, effective management of human capital is crucial. It generates plenty of data, and deep analysis of this data helps you provide feedback and make adjustments to capitalize on the combined knowledge, skills, and creativity of your workers. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments provides a guidebook for collecting, organizing, and analyzing the data surrounding human capital so you can make the most of your employees' potential.
- Use predictive analysis to optimize human capital investments
- Learn effective study design and alignment
- Get the tools you need for measurement, surveys, and analysis
- Decide what to measure and how to measure it
- Outline your company's current and future analytics technology needs
- Map data sources, and overcome barriers to data collection
Authors Gene Pease, Bonnie Beresford, and Lew Walker provide case studies in which major companies applied human capital analytics to guide people decisions, and expand upon the role of analytics in Learning and Development. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments is an essential guide to 21st century human resources and management practices, and can keep you from squandering your company's most valuable resource.
About the Authors
Gene Pease is a pioneer in the field of Workforce Optimization. He is the Founder and CEO of Vestrics, a company helping businesses optimize their human capital investments through cutting-edge software and consulting solutions. He is the co-author of Human Capital Analytics: How to Harness the Potential of Your Organization’s Greatest Asset and Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments, both featured in the Wiley and SAS Business Series. Gene speaks regularly at industry events, most recently at the 2014 Conference Board’s Performance Management Conference, the 2013 HR Southwest Conference, and the 2012 SAS Analytics Conference.
Under his leadership, Vestrics has been recognized by #hrwins Top 15 HR Companies to Watch in 2014 and by CIOReview Magazine as one of the 2013 Top 20 Data Analytics Companies. Vestrics, as Capital Analytics, has also been recognized by Bersin and Associates as a 2012 Bersin Learning Leader, by Gartner as an “On the Rise Vendor,” and in the 2009, 2011, and 2013 Hype Cycle for Human Capital Management, and by the ROI Institute as having the Best Innovative Approach to ROI in 2011. Capital Analytics has helped clients such as National Grid, ConAgra Foods, and Chrysler win CLO Learning in Practice awards in the Business Impact category.
Bonnie Beresford Ph.D., is an industry-recognized human capital strategist and performance consultant with over 20 years of experience in the field of human performance improvement. Her hallmark is linking investments in people to measurable business outcomes. A seasoned practitioner and consultant, she has led cross-functional client teams through process and performance improvement engagements, including impact and measurement mapping, alternatives evaluation, solutions development, implementation, and measurement. Her work with both Fortune 500 clients and nonprofits has been recognized by Chief Learning Office and T + D magazines, and has earned American Society for Training & Development’s (ASTD) “Excellence in Practice Award” and three “Chief Learning Office - Business Impact” awards on behalf of her clients.
Bonnie’s practitioner approach makes her a popular presenter at industry conferences, including the Conference Board, ASTD, Chief Learning Officer Symposiums, International Society for Performance Improvement (ISPI), Corporate University Week, National Fund for Workforce Solutions, and Elliott Masie’s Learning conferences. Bonnie holds a Ph.D. in human capital management from Bellevue University, an MBA from Wayne State University, and a BS from Central Michigan University. She supports the development of the field of performance improvement through her involvement with ISPI, serving on both the international and her local board of directors.
Lew Walker has forged a very successful career in the discipline of Human Resources, serving in many Vice President roles at AT&T and SBC Wireless. Lew played a significant part in supporting several mergers and acquisitions, including Cingular’s acquisition of AT&T Wireless, as well as acquisitions of Pacific Bell and Ameritech.
Prior to his current role as Vice President of AT&T Human Resources supporting the offices of the SVP and CFO, Group President, and Chief Strategy Officer as well as the President of Network Operations, Lew was Vice President of AT&T Learning Services. In this capacity, Lew was responsible for initial and continual training and performance development for all AT&T employees and partners across the globe. AT&T received wide recognition, including first place in Chief Learning Officer magazine’s Inaugural LearningElite Award in 2011 and 2013, and second place in 2012. AT&T also received one of the five Editor’s Choice Awards for best business support in both 2011 and 2013. Bersin & Associates recognized AT&T Learning Services in 2012 in three of their Learning Leader categories. In addition, Lew received the 2011 Next Generation Innovation Award from Women in Technology International (WITI).
In this Book
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Developing Human Capital─Using Analytics to Plan and Optimize Your Learning and Development Investments
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Foreword
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Preface
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Introduction
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The New Workforce
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The Need for a Strategy
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A Measurement Strategy in Action: Pfizer
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Establishing a Measurement Framework
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Improving Collectors’ Skills: AT&T
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Planning for Success
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A Culture of Measurement: Chrysler Academy
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Curriculum Alignment
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Performance Analytics for an Aligned Curriculum: VW Credit, Inc.
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Measurement Alignment
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Showing Learning’s Alignment with the Business: VW Credit, Inc.
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Improving on the Basics
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Leadership Program at a Fortune 500 Financial Company
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Hard Evidence Using Advanced Analytics
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Achieving Business Impact at a Major Utility Company
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Hard Evidence Using Advanced Analytics: Valuing Training at Defense Acquisition University
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Optimization through Predictive Analytics
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Optimizing Performance Management: VF Corporation
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In Conclusion— Get Started
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Talent Development Reporting Principles (TDRp)─Managing Learning Like a Business to Deliver Greater Impact, Effectiveness, and Efficiency
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What It Takes
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Measurement Plan: Blueprints for Measurement
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Using Bloom’s Taxonomy
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Guidelines for Creating Multiple Choice Questions
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Getting Your Feet Wet in Data: Preparing and Cleaning the Data Set*
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How Many Participants Do You Need in a Study?*
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Glossary*
