Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

  • 10m
  • Noah Fleming, Shawn Veltman
  • Skillsoft
  • 2020
In Dealing with Difficult Customers author Noah Fleming and Shawn Veltman discuss customer service techniques and how to navigate confrontational scenarios. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

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