Customer Service Training: Managing Customer Service
- 25m
- GTS Learning
- Courseware Company Ltd.
- 2013
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
In this Book
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Course Overview
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Six Critical Elements
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Understanding Leadership
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Five Practices of Leadership
