Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution
- 4h 54m
- David Hamme
- McGraw-Hill
- 2015
In this groundbreaking book, business innovation expert David Hamme reveals a powerful and proven method for connecting your company’s value creation processes to customer-desired products--forging a direct link between strategic intentions and everyday business activities.
The goal is to systematize innovation in your company--and Customer Focused Process Innovation takes you step-by-step through the details to accomplish this goal.
With Hamme as your guide, you'll transform your organization into a Process Focused Enterprise--one in which organizational silos, command-andcontrol management, guesswork, and information inadequacies cease to exist--and where intuitive, simplified, fact-based, customer-connected, efficient approaches are the rule, not the exception.
Customer Focused Process Innovation shows you how to:
- Assess your current operational capabilities by visually depicting work streams and building a conceptual blueprint from your core value chain to the end consumer
- Drive customer-focused improvements by building rich feedback loops from the front lines and by actively managing the customer's processes
- Implement a powerful new system that embeds process management practices to ensure every process delivers the greatest financial benefit
“When designed, managed, and utilized correctly, business processes are the foundational framework for innovation,” Hamme writes.
You don't have to hope that innovation will just happen. You now have the knowledge, insight, and tools to drive it.
With Customer Focused Process Innovation you have everything you need to revamp your processes to innovate, grow, and outpace the competition.
About the Author
DAVID HAMME is the managing director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients. Prior to founding Ephesus, he worked as a management consultant for Ernst & Young, The North Highland Company, and as an executive in Lowe's Home Improvement's $3 Billion Installation business unit. As a leader in this division at Lowe's, Hamme oversaw the strategic planning, marketing, product management, pricing, new product development, and sales functions.
In this Book
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Customer Focused Process Innovation─Linking Strategic Intent to Everyday Execution
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Preface
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The Challenge of Change
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The Innovation Recipe: Surfing the Wave of Change
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The Power of Process
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Innovation via a Process-Based Approach
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Process System: Only Build with an Accurate Blueprint
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Process Governance: The Electrician Performs the Electrical Work
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The Innovation Plan: A Methodical Approach Is Needed to Build a Skyscraper
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Implementation of a Process-Based Approach
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Executing a Process-Based Initiative
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A Process-Focused Enterprise in Action
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The Future of Process-Focused Enterprises
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Process-Improvement Models
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Notes
