Critical Communication Capability Framework
- 3h 54m
- Acceleres
- The Stationery Office
- 2022
The Critical Communication Framework (CCC®) Framework is a comprehensive body of practical knowledge that is designed to provide you with a shared frame of reference for handling crises more efficiently and effectively.
This publication complements the CCC® Foundation courseware, explanations of CCC® concepts, techniques, models and principles, and the CCC® self-assessment instrument to help you and your colleagues see where your organization stands relative to indicators of critical situation handling capability.
More information
The CCC® framework is relevant to any organisation and the individuals within an organisation. It will:
- Help professionals working in digital organisations learn and demonstrate the skills they need to handle critical situations.
- Break down silos in digital organisations and provide a shared frame of reference so organisations and teams have a shared objective when an issue arises.
- Provide a framework of best practices and drills for how to detect and effectively handle problems.
- The CCC® self-assessment will help you establish a baseline of your current capability to respond to critical situations and a roadmap for improving it.
About the Author
Acceleres
In this Book
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What are Critical Communications?
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Principles of Effective Communication
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An Introduction to the CCC Framework
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Result Areas of the CCC Model
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Phases of the CCC Model
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Resource Areas of the CCC Model
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CCC Improvement and Capability Levers
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Summary and Next Steps
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Glossary
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Notes
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